Privacy Policy
Frontline Electrical (London) Ltd
Last updated: 26/09/26
Frontline Electrical (London) Ltd is responsible for the personal information described in this policy. We are registered in England and Wales under company number 09010741.
We provide electrical services to domestic and commercial customers. This notice explains how we use information when you visit our website, make an enquiry, request a quote or use our services.
Contact us:
Frontline Electrical (London) Ltd
5 Quarry Rise, Sutton, Surrey, SM1 2DW
Email: office@frontlineelectrical.uk
Telephone: 020 7315 4788
Please use these details if you have a question about this policy or wish to exercise a data protection right.
Information we collect
We may collect your name, address, email address, telephone number, company name, property or site details and the information you give us in an enquiry. If you become a customer, we may also keep quotations, job notes, photographs relevant to the work, test results and certificates, invoices, payment records and correspondence. If you visit our website, our website provider may collect technical information such as your IP address and browser information. Information about cookies and analytics is explained below.
We usually get information directly from you by phone, email, message, website form or during a visit. We may also receive enquiry or job details from a landlord, managing agent, contractor, referral partner or lead platform, such as Checkatrade. If you give us another person’s details, please make sure you are entitled to share them.
Why we use your information
We use your information to:
• respond to enquiries and arrange site visits;
• prepare quotations and communicate about proposed work;
• book, carry out and manage electrical work, including access to the property;
• complete and provide inspection reports, certificates and other job records;
• issue invoices, take payments, keep accounts and deal with disputes;
• meet legal and regulatory obligations; and
• improve our services and maintain the security of our website and systems.
We rely on different lawful bases depending on the situation:
• Contract: where we need information to provide a quote you request or to carry out work for you.
• Legitimate interests: to manage business enquiries, communicate with business contacts, keep appropriate job records, protect our business and improve our services. We only do this where those interests are not outweighed by your rights.
• Legal obligation: where the law requires us to keep records or disclose information.
• Consent: where it is required, such as for certain marketing or non-essential website cookies. We will ask for it first, and you can withdraw it at any time.
You do not have to give us information unless it is needed for a legal requirement. However, without the contact and property details needed for a particular enquiry or job, we may be unable to quote for or carry out the work.
We may contact you about a quote you requested or work we have done. If we send separate promotional messages, we will do so only where permitted by law and will give you a way to opt out. You can ask us to stop marketing at any time by contacting us at the email address above.
Who we share information with
We share relevant information only when needed with:
• our employees, engineers and subcontractors carrying out the work;
• suppliers and other contractors where the job requires it; and
• service providers who help us run our business, including job-management, accounting, email, document-storage, payment and website providers. These include Tradify and Xero.
We may also share information with certification or building-control bodies where relevant to the work, and with professional advisers, insurers and public authorities where required.
We do not sell your personal information. Some of our service providers may process information outside the UK. Where an international transfer takes place, we use a transfer mechanism permitted by UK data protection law. We can provide more information on request.
How long we keep information
We keep information only for as long as we have a valid reason to. As a guide:
• Enquiries and quotes that do not lead to work: up to [12 months] from our last contact, unless you ask us to delete them sooner.
• Invoices, payment and accounting records: at least six years from the end of the relevant financial year, as required for tax purposes.
• Certificates, test results, inspection reports and job records: up to [15 years] after the work is completed. This covers warranty, insurance and possible legal claims, as electrical work can be relevant to safety for many years.
• Marketing preferences: until you opt out. We then keep a minimal record so that we do not contact you again.
When there is no longer a valid reason to keep information, we securely delete or anonymise it. You can ask us about the retention period for a particular record.
Website and cookies
Our website uses essential cookies that are needed for the site to work. With your consent, we also use [e.g. Google Analytics] to understand how visitors use the site so that we can improve it. We will not set these cookies unless you agree through our cookie banner. You can change your choice at any time using [the cookie settings link at the bottom of each page].
Security and your rights
We use reasonable technical and organisational measures to protect personal information and limit access to the people who need it for their work.
Under UK data protection law, you have the right to:
• request access to your information;
• ask us to correct or erase it;
• restrict or object to certain uses, including uses based on our legitimate interests;
• request transfer of your information in some circumstances; and
• withdraw consent where we rely on it.
These rights are subject to legal limits. For example, we may need to keep some records for accounting or legal reasons. To make a request, contact us using the details above. We will respond within one month. This can be extended by up to two further months if a request is complex, and we will tell you if that happens.
We do not use solely automated decision-making that has legal or similarly significant effects on customers.
Complaints
If you have a concern, please contact us first so that we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator:
Website: ico.org.uk
Helpline: 0303 123 1113
Changes to this notice
We may update this notice when our services or our use of information changes. The date at the top shows when it was last updated.